Voice AI: The Future of Customer Service Made Possible by Skit.ai
Customer service is key for any business, but hard and pricey. Customers want fast, accurate, personalized answers to questions and issues, but humans can only do so much. That’s why many use voice AI solutions to automate and improve customer service. But not all voice AI solutions understand natural language, give relevant answers, or adapt to different situations. That’s where Skit.ai comes in.
Skit.ai: The voice AI platform understanding you
Skit.ai offers an augmented voice intelligence platform letting businesses automate and enhance customer service conversations at scale. Skit.ai uses advanced NLP and deep learning to create voice AI solutions understanding and talking to customers naturally and engagingly.
Skit.ai: From India to the world
Skit.ai, founded in 2016 by Sourabh Gupta and Akshay Deshraj, aimed to make a voice AI platform understanding and communicating with customers in multiple languages and dialects. They started focusing on India, seeing huge demand for voice services due to diversity and low literacy. They named their startup Vernacular.ai and launched VIVA, a voice AI platform for call centers.
Skit.ai soon gained traction and recognition for innovative, scalable voice AI solutions. It raised $5.1M in a seed round in 2018 and $5.1M in a Series A in 2020. It also won several awards, like CCW Excellence Awards 2020 Disruptive Technology of the Year and Gartner Cool Vendor 2021.
In 2021, Skit.ai rebranded from Vernacular.ai to Skit.ai, showing its global vision and expansion plans. It opened New York headquarters to tap the US market and serve clients better. It raised $23M in a Series B led by WestBridge Capital, bringing total funding to $30M.
Skit.ai: Delighting your customers
Skit.ai features benefits for businesses wanting to boost customer service with voice AI. Here are some:
- Skit.ai can make voice AI solutions for any industry and use case, like banking, insurance, healthcare, e-commerce, travel, and more.
- Skit.ai can customize voice AI solutions based on business needs and preferences, such as branding, tone, style, and language.
- Skit.ai can give answers not just relevant and coherent, but also original and creative.
- Skit.ai can handle complex and diverse inputs, like questions, commands, feedback, emotions, and sarcasm.
- Skit.ai can learn from customer feedback and improve its voice AI solutions over time.
Skit.ai: The future of customer service
Skit.ai is not just another voice AI platform. It helps businesses make voice AI solutions truly understanding and delighting customers human like. Skit.ai is the future of customer service. To learn more about Skit.ai or try it, visit www.skit.ai. You won’t regret it.